Famous for its impartial product reviews, Which? is a trusted brand name used by the Consumers’ Association, with its headquarters in London. Their online Wills service offers expert support via phone, email or live chat.
Topics
Will for a Married Person or Civil Partner
For married couples or those in a same sex civil partnership, this Will lets customers bequeath money, items and the rest of the estate. Its costs £99 for Self-Service, £119 if including an Expert Legal Review, or £169 for the Premium Package (a year’s worth of safe storage along with a high quality printed copy).
Will for a Married Person or Civil Partner (pair)
As above, this package includes two Wills with the provision to care for children or pets, this Will costs £156 for Self-Service, £189 if including an Expert Legal Review, or £259 for the Premium Package (a year’s worth of safe storage along with a high quality printed copy).
Will for an Unmarried Person
For anyone who is not married or in a civil partnership this Will costs £99 for Self Service, £119 if including an Expert Legal Review, or £169 for the Premium Package (a year’s worth of safe storage along with a high quality printed copy).
Will for an Unmarried Person (pair)
As above, this package includes two Wills with the provision to care for children or pets, this Will costs £156 for Self-Service, £189 if including an Expert Legal Review, or £259 for the Premium Package (a year’s worth of safe storage along with a high quality printed copy).
Mirror Wills for Married Couples or Civil Partners
This package creates two wills: For a married couples or people in a civil partnership this Will costs £156 for Self-Service, £189 if including an Expert Legal Review, or £259 for the Premium Package (a year’s worth of safe storage along with a high quality printed copy).
Letter of Wishes
Used to guide executors and trustees in carrying out your wishes, the Which? Letter of Wishes costs £10 for Self Service or £35 if including an Expert Legal Review.
Living Will
Used to advise your friends, family and medical professionals about your healthcare wishes should you become seriously ill and unable to make decisions, the Which? Living Will costs £35 for Self Service or £69 if including an Exert Legal Review.
Power of Attorney
Used to authorise your nominated person to act on your behalf, the Which? General Power of Attorney costs £45 for Self Service or £109 if including an Expert Legal Review.
Will Writing Process
- Answer their questions online (they claim it takes around 30 minutes)
- Reviewed by their team of experts
- Print and sign it to make it legally-binding
Other Services
Besides wills, Which? also offers Trusted Traders, Mortgage Advisers, Switch Energy and other Legal Services, as well as its famed consumer advice services.
Which? Wills Reviews and Ratings
Which? Wills online reviews are generally good. The majority of users praise the service for being easy, cost-effective, straightforward and reasonably priced.
There are customers who have had negative experiences however. One user commented that Which? Will’s fee structure is not clear, others have commented that the service is not worth the money and that their legal reviews are slow with a lack of customer attention. Others have commented that some of the services offered are not always fit for purpose.
Trustpilot – 4.1/5 (based on 42 reviews)
Pros
- Trusted brand name
- Fast online process
- Multiple products and pricing structures available
Cons
- Pay more for a legal expert to review the will
- Premium package quite expensive
- Wills storage charged extra
- Some negative feedback
Website: Which? Wills